merging kicking off V.4.x users
Posted: Thu Jul 17, 2008 11:14
Today I got the message from merging that they are not willing to sell me a DS-Key for my Pyramix V. 4.3.5 system any more. This happend after they had provided me a temporary DS-Key just two weeks ago for testing.
Instead they offered me to upgrade to V.6. Then I would get the key for free.
I am not amused, since for me it doesn´t make sense to upgrade to a system that has probably massive problems with handling bigger projects (see very last posts) and still can not use VST plug-ins like Altiverb etc.
Another point for not upgrading is that I have to keep compatibility with my old projects which I think I will loose by saving them in V.6.
I´m often working on long projects (2-3 hours) with many tracks and sticked to my system since I know the limits, the bugs and know which workarounds work for me. I don´t expect an error free software, but I expect as a customer to be treated with more respect.
When my customers see how complicated it is to open a DS-Video (without having the key) and if I tell them that there is no way of getting a key for it, they get their own idea about mergings products and policy.
I feel a big lack in information policy of merging. My dealer can´t tell me what´s going on in merging´s developement, what´s the state of bugfixing etc. Very little info at all. And if he can´t tell me, who else could tell me?
If there would be a real good information exchange about reliability, about bugs and workarounds then I probably would think of upgrading. But in the situation as it is now I am afraid of possibly running into severe problems that I have to solve on my own .... And my main suject is music, not exploring workarounds for unexpected software behaviours or hardware compatibility problems .....
The good reputation on customer relationship merging once had seems to be gone for a while.
Of course I understand, that every company has to limit the support to a reasonable number of software versions. But in my case its just a key I wanted. Not a big job for the support . And a payed one too....
For me it would be a great thing to get access to the beta forum since I expect there is more information exchange as in this forum here. Probably I would then change my mind. But I need to know what´s really going on. Not just promising sellers information. Or the kind of information I just received from merging.
bodo.biber
Instead they offered me to upgrade to V.6. Then I would get the key for free.
I am not amused, since for me it doesn´t make sense to upgrade to a system that has probably massive problems with handling bigger projects (see very last posts) and still can not use VST plug-ins like Altiverb etc.
Another point for not upgrading is that I have to keep compatibility with my old projects which I think I will loose by saving them in V.6.
I´m often working on long projects (2-3 hours) with many tracks and sticked to my system since I know the limits, the bugs and know which workarounds work for me. I don´t expect an error free software, but I expect as a customer to be treated with more respect.
When my customers see how complicated it is to open a DS-Video (without having the key) and if I tell them that there is no way of getting a key for it, they get their own idea about mergings products and policy.
I feel a big lack in information policy of merging. My dealer can´t tell me what´s going on in merging´s developement, what´s the state of bugfixing etc. Very little info at all. And if he can´t tell me, who else could tell me?
If there would be a real good information exchange about reliability, about bugs and workarounds then I probably would think of upgrading. But in the situation as it is now I am afraid of possibly running into severe problems that I have to solve on my own .... And my main suject is music, not exploring workarounds for unexpected software behaviours or hardware compatibility problems .....
The good reputation on customer relationship merging once had seems to be gone for a while.
Of course I understand, that every company has to limit the support to a reasonable number of software versions. But in my case its just a key I wanted. Not a big job for the support . And a payed one too....
For me it would be a great thing to get access to the beta forum since I expect there is more information exchange as in this forum here. Probably I would then change my mind. But I need to know what´s really going on. Not just promising sellers information. Or the kind of information I just received from merging.
bodo.biber