URGENT - file recovery

Welcome to the Pyramix MassCore discussion forum.
Forum rules
The Merging Technologies team cannot be held responsible for support queries logged on the public forums. If a support query is logged here and only here, it may not be found and dealt with by the appropriate team.
To ensure that your support issue or bug report is dealt with properly and in good time, please use the link to the tech support request form page on the Merging website.
Make sure to let us know what version you are using when you send your mail. THANKS!
User avatar
johndsadams
Posts: 86
Joined: Tue Sep 18, 2007 06:46
Location: Nova Scotia, Canada
Contact:

URGENT - file recovery

Postby johndsadams » Fri Mar 11, 2016 23:32

Hi,

I'm in the middle of a recording session, and diligently kept a back-up copy of all my files.

My main audio drive stopped working. Opened up my backup and continued working.

I Just discovered that a portion of the copied files are not working! I can see the waveform but whenI play I hear a click, the level meters go to 0 (although silent.. DC?). Some takes are even partially working.

On a copy of the backup, I tried using the MediaRecovery utility but no luck. The resultant recovered file has the same problem as the original.

I'm betting the original crashed HD has the audio on there somewhere but I can't access it. I have a day and half left in the session and have to determine whether I need to re-record the broken takes.

Anyone have any ideas for me to try? This sucks.

Thanks.
-John
John D.S. Adams
Stonehouse Sound
http://www.stonehousesound.com

User avatar
phaseboy
Posts: 503
Joined: Thu Nov 21, 2002 23:41
Location: London, UK
Contact:

Re: URGENT - file recovery

Postby phaseboy » Fri Mar 11, 2016 23:57

Sorry to hear this John - that's horrible.

What do you mean by "my main audio drive stopped working" - can you mount it at all, does it not even turn on, does it click but not mount, does it mount but doesn't show any files, etc...?

Mark
Mark S. Willsher
http://www.pin3hot.com

User avatar
charlienyc
Posts: 367
Joined: Wed Aug 16, 2006 22:40
Location: chicago, il
Contact:

Re: URGENT - file recovery

Postby charlienyc » Sat Mar 12, 2016 00:32

This doesn't sound like fun at all - sorry. I had something very similar happen recently going from a V9 64-bit Native system to V8 32-bit MassCore and Native machines. The clips on the timeline were completely empty of waveforms and audio that had all worked fine on the V9 rig. I was unable to recover that audio but had it backed up elsewhere. I suspect my problem had to do with waveforms. Although it's unlikely to be the cause in your case, it might be worth a try deleting quick mount files, etc. to try to get the audio to play.
If I were you, I'd first attempt getting the original main drive running again, as Mark suggested. Good luck either way.
Cheers,
-Charlie
2x MassCore v11.0.6 Win7/64 i5-3450
3x Horus for 72 In / 24 out in PCM
Native V11 Win10/64 Xeon 3520 2.67GHz RME HDSP MADI
Native V11 Win10/64 ThinkPad P51 i7-7700HQ w/Hapi, iFi iDSD nano
Native V11 Win10 Bootcamp Mac Mini i5-4278U

User avatar
johndsadams
Posts: 86
Joined: Tue Sep 18, 2007 06:46
Location: Nova Scotia, Canada
Contact:

Re: URGENT - file recovery

Postby johndsadams » Sat Mar 12, 2016 04:37

Thanks for the sympathy, guys. I appreciate it!

I can't mount the original drive at all on windows. I'm wondering if there is some magical software for windows that will allow me to see all the data that's on it and pull off the takes that have been corrupt.

My suspicion is that in the copy to the backup drive something when bad... even though it copied over without complaint. I've been noticing power fluctuations (I do have an AC line balancer in the chain).

I have MacOS program called "data rescue" that allowed me to at least see the drive but in order to deep scan the drive, I'm looking at 21 hours! I hope I didn't screw up by trying to recover the data on MacOS!

Oy ve.

I spoke with the ensemble and they are understanding. So far the plan is to re-record tomorrow. Thank god for contingency time!

-John
John D.S. Adams
Stonehouse Sound
http://www.stonehousesound.com

User avatar
phaseboy
Posts: 503
Joined: Thu Nov 21, 2002 23:41
Location: London, UK
Contact:

Re: URGENT - file recovery

Postby phaseboy » Sat Mar 12, 2016 05:16

John what format is the drive in question? NTFS?

Glad you can re-record - whether or not the problem is data or physical you are unlikely to be able to recover it before the end of your sessions.

Mark
Mark S. Willsher
http://www.pin3hot.com

User avatar
charlienyc
Posts: 367
Joined: Wed Aug 16, 2006 22:40
Location: chicago, il
Contact:

Re: URGENT - file recovery

Postby charlienyc » Sat Mar 12, 2016 05:57

Glad to hear they're understanding. Maybe you can get some performance takes from them!
2x MassCore v11.0.6 Win7/64 i5-3450
3x Horus for 72 In / 24 out in PCM
Native V11 Win10/64 Xeon 3520 2.67GHz RME HDSP MADI
Native V11 Win10/64 ThinkPad P51 i7-7700HQ w/Hapi, iFi iDSD nano
Native V11 Win10 Bootcamp Mac Mini i5-4278U

User avatar
johndsadams
Posts: 86
Joined: Tue Sep 18, 2007 06:46
Location: Nova Scotia, Canada
Contact:

Re: URGENT - file recovery

Postby johndsadams » Sat Mar 12, 2016 06:07

Yes, its a NTFS drive.

I figure the performances are just going to get better... one of the pieces the ensemble was working through arrangement changes on the fly. My hope is now that that time and energy has been invested, the takes will go down much more efficiently.

It would be nice to recover the lost takes once I'm back in the studio (more choices, I suppose, for a better edit) so if anyone knows of the best software to use for data recovery of this type, I'd appreciate any insight.

-John
John D.S. Adams
Stonehouse Sound
http://www.stonehousesound.com

User avatar
phaseboy
Posts: 503
Joined: Thu Nov 21, 2002 23:41
Location: London, UK
Contact:

Re: URGENT - file recovery

Postby phaseboy » Sat Mar 12, 2016 07:31

Would be happy to chat on the phone next week if you'd like John. There are no easy solutions for audio files if the drive index can't be restored.
Mark S. Willsher
http://www.pin3hot.com