Pyramix 9 Key problem

Pyramix Native users forum
Forum rules
The Merging Technologies team cannot be held responsible for support queries logged on the public forums. If a support query is logged here and only here, it may not be found and dealt with by the appropriate team.
To ensure that your support issue or bug report is dealt with properly and in good time, please use the link to the tech support request form page on the Merging website.
Make sure to let us know what version you are using when you send your mail. THANKS!

Pyramix 9 Key problem

Postby Benoit ALBERT » Wed Jan 31, 2018 17:54

Hello,

I’m trying to install my Pyramix 9 key and every time I try I have this message :

"An internal exception occured (address 0x402c32b5). Please contact support@oreans.com »


I sent an email to Oreans, waiting for their answer, but perhaps some people on the forum could have an idea.
I'm on WIndows 7 Pro 64 bits - Pyramix Native.

Thanks.

Benoît ALBERT.
========================================================
Benoît ALBERT - Performer and composer -
Guitar teacher at the Conservatory and "Pôle Supérieur" (ISDAT) of Toulouse - France
[b]Pyramix 9.1 - Native - Hapi
http://www.benoitalbert.com
Benoit ALBERT
 
Posts: 53
Joined: Tue Dec 25, 2007 17:17
Location: France

Re: Pyramix 9 Key problem

Postby Benoit ALBERT » Thu Feb 01, 2018 20:48

Hi all,

Still no answer from Oreans... I tried to reinstall Pyramix 9 several times but still the same problem.
I'm stuck...
Anyone has an idea of what is happening here?

Thanks.

Benoît.
========================================================
Benoît ALBERT - Performer and composer -
Guitar teacher at the Conservatory and "Pôle Supérieur" (ISDAT) of Toulouse - France
[b]Pyramix 9.1 - Native - Hapi
http://www.benoitalbert.com
Benoit ALBERT
 
Posts: 53
Joined: Tue Dec 25, 2007 17:17
Location: France

Re: Pyramix 9 Key problem

Postby J.Wajer » Thu Feb 01, 2018 21:12

I took the liberty of copy pasting your string into Google. It seems you are probably running unauthorised software (VST's?) on your computer. but those issues date back to 2009 and 2011.
The website states this: "to protect applications against advanced reverse engineering and software cracking."

My guess is: deinstall all your old VST's prior to installing PMX. And if that doesnt work, there is probably a registerfile left inside the systrem. Reinstall your windows in that case.
...Gracefully Ignored...
User avatar
J.Wajer
 
Posts: 1679
Joined: Tue Dec 18, 2007 10:25
Location: Amsterdam, Netherlands

Re: Pyramix 9 Key problem

Postby Benoit ALBERT » Thu Feb 01, 2018 21:15

Thanks for your answer, but that's simply impossible because it's a brand new computer with a totally fresh Windows 7 installation and I have no VST plugin installed...
========================================================
Benoît ALBERT - Performer and composer -
Guitar teacher at the Conservatory and "Pôle Supérieur" (ISDAT) of Toulouse - France
[b]Pyramix 9.1 - Native - Hapi
http://www.benoitalbert.com
Benoit ALBERT
 
Posts: 53
Joined: Tue Dec 25, 2007 17:17
Location: France

Re: Pyramix 9 Key problem

Postby Benoit ALBERT » Sun Feb 04, 2018 21:06

Hi,

I finally reinstalled a Windows 7 and I was able to install my Pyramix Key... but now I have another problem :
- I plugged the Hapi unit to the computer and it recognizes the unit

In Merging Ravenna easy connect window :
- NETWORK ACCESSIBLE RAVENNA DEVICE is ok
- but LOCAL COMPUTER RAVENNA HOSTS the IN / OUTS / TIMECODE doesn't connect.

See the screen capture
Image

What do I do wrong? something I missed?
Before this new PC desktop computer I was using my MacBook AIR on Bootcamp and everything was fine...

Thanks a lot for your help.

Benoît.
========================================================
Benoît ALBERT - Performer and composer -
Guitar teacher at the Conservatory and "Pôle Supérieur" (ISDAT) of Toulouse - France
[b]Pyramix 9.1 - Native - Hapi
http://www.benoitalbert.com
Benoit ALBERT
 
Posts: 53
Joined: Tue Dec 25, 2007 17:17
Location: France

Re: Pyramix 9 Key problem

Postby mpdonahue » Mon Feb 05, 2018 19:11

Looks like a firewall issue to me....Disable firewall on public networks and you should be fine.
-mark
*********************
Mark Donahue
Soundmirror, Inc.
Boston, MA
mark@soundmirror.com
www.soundmirror.com
*********************
User avatar
mpdonahue
 
Posts: 428
Joined: Fri Jan 16, 2004 03:20
Location: Boston, MA

Re: Pyramix 9 Key problem

Postby Benoit ALBERT » Mon Feb 05, 2018 19:24

Thanks Mark for your reply.

I deactivated the firewall on public network but doesn't change anything...

Nothing in Session Sources and Session Sinks in Ravenna.... I don't get it ):-
========================================================
Benoît ALBERT - Performer and composer -
Guitar teacher at the Conservatory and "Pôle Supérieur" (ISDAT) of Toulouse - France
[b]Pyramix 9.1 - Native - Hapi
http://www.benoitalbert.com
Benoit ALBERT
 
Posts: 53
Joined: Tue Dec 25, 2007 17:17
Location: France

Re: Pyramix 9 Key problem

Postby Benoit ALBERT » Mon Feb 05, 2018 19:33

...and I just checked on my MacBook Air Bootcamp where I was previously using my Hapi, the 2 firewalls were active and the connexion was perfect.

If I see things right :
- the physical connexion between the Hapi and the Computer works, so it's not a hardware issue
- seems that this is a OS / software issue if the Asio doesn't links the in / out / Timecode.

Am I right ?
========================================================
Benoît ALBERT - Performer and composer -
Guitar teacher at the Conservatory and "Pôle Supérieur" (ISDAT) of Toulouse - France
[b]Pyramix 9.1 - Native - Hapi
http://www.benoitalbert.com
Benoit ALBERT
 
Posts: 53
Joined: Tue Dec 25, 2007 17:17
Location: France

Re: Pyramix 9 Key problem

Postby Benoit ALBERT » Wed Feb 07, 2018 12:23

Hi all,

I checked everything and I have no cloue... still no in / out / timeclock in the ASIO interface.

Could it be a problem with the hardware (my new PC) ??

Thanks for your help.

Benoît.
========================================================
Benoît ALBERT - Performer and composer -
Guitar teacher at the Conservatory and "Pôle Supérieur" (ISDAT) of Toulouse - France
[b]Pyramix 9.1 - Native - Hapi
http://www.benoitalbert.com
Benoit ALBERT
 
Posts: 53
Joined: Tue Dec 25, 2007 17:17
Location: France

Re: Pyramix 9 Key problem

Postby mpdonahue » Wed Feb 07, 2018 16:16

Benoit,
Here are the first things I would try.
1) open easy connect and CTRL+click on "Clear all connections"
2) reconnect the IO for the new system
3) if this is the only device and computer on the network then check the "Easy Force all connected devices" to make sure everything is on the same sync.

If that does not do it try going into the Hapi system page and choose "Reboot to Factory" and repeat above.
Your system is seeing the devices, and normally inputs will connect regardless of the firewall. The Firewall issue is usually that outputs will only show up with one green triangle (Like in your picture, Rather than 2) and there will be no audio output.
Hope this helps,
All the best,
-mark
*********************
Mark Donahue
Soundmirror, Inc.
Boston, MA
mark@soundmirror.com
www.soundmirror.com
*********************
User avatar
mpdonahue
 
Posts: 428
Joined: Fri Jan 16, 2004 03:20
Location: Boston, MA

Re: Pyramix 9 Key problem

Postby mpdonahue » Wed Feb 07, 2018 16:28

Benoit ALBERT wrote:...and I just checked on my MacBook Air Bootcamp where I was previously using my Hapi, the 2 firewalls were active and the connexion was perfect.

If I see things right :
- the physical connexion between the Hapi and the Computer works, so it's not a hardware issue
- seems that this is a OS / software issue if the Asio doesn't links the in / out / Timecode.

Am I right ?
Merging puts exceptions in the firewall for all the specific things that PMX uses to access network devices. I will mention that this has been an ongoing process and has improved with each subsequent version of PMX. We had all kinds of connection issues when configuring networks in the v9 era, but these things have gotten much better with each new version.
All the best,
-mark
*********************
Mark Donahue
Soundmirror, Inc.
Boston, MA
mark@soundmirror.com
www.soundmirror.com
*********************
User avatar
mpdonahue
 
Posts: 428
Joined: Fri Jan 16, 2004 03:20
Location: Boston, MA

Re: Pyramix 9 Key problem

Postby Benoit ALBERT » Wed Feb 07, 2018 16:42

Thanks Mark, I'll try all that and let you know...
========================================================
Benoît ALBERT - Performer and composer -
Guitar teacher at the Conservatory and "Pôle Supérieur" (ISDAT) of Toulouse - France
[b]Pyramix 9.1 - Native - Hapi
http://www.benoitalbert.com
Benoit ALBERT
 
Posts: 53
Joined: Tue Dec 25, 2007 17:17
Location: France

Re: Pyramix 9 Key problem

Postby Benoit ALBERT » Wed Feb 07, 2018 21:49

Hi Mark,

I reinstalled everything = Windows 7 pro 64 + all the Merging software and in a different order than before and now it works fine.

I honestly don't know what I did but it's fine !!!

Thanks for your help.

Benoît.
========================================================
Benoît ALBERT - Performer and composer -
Guitar teacher at the Conservatory and "Pôle Supérieur" (ISDAT) of Toulouse - France
[b]Pyramix 9.1 - Native - Hapi
http://www.benoitalbert.com
Benoit ALBERT
 
Posts: 53
Joined: Tue Dec 25, 2007 17:17
Location: France


Return to Pyramix Native

Who is online

Users browsing this forum: No registered users and 2 guests

cron